Scammers are becoming more sophisticated, and educators are increasingly being targeted through convincing emails, text messages and phone calls. That’s why Health Professionals Bank continues to strengthen its security measures while encouraging members to take simple steps to protect themselves online. 

What we do to protect you 

• The bank combines advanced technology with practical security tools to help safeguard your accounts and personal information.  

• Around-the-clock fraud and scam monitoring uses machine learning to detect unusual account activity and identify potential threats before they become major problems. 

•  Biometric identity verification, secure login processes and automatic session time-outs provide additional layers of protection when you’re banking online. 

Members also have greater control over their accounts through the Health Professionals Bank app. You can temporarily lock or unlock your card, manage how it’s used for online purchases, ATM withdrawals and digital wallets, and receive alerts to help you keep track of account activity. For added security, the bank uses SMS verification to confirm important actions such as adding a new payee or updating personal details, helping to prevent unauthorised access. 

Health Professionals Bank’s Security Promise also provides reassurance. If you’re the victim of fraud or identity theft and you’ve taken reasonable care to protect your banking information and complied with the bank’s terms and conditions, you may be eligible for reimbursement for unauthorised transactions. 

What you can do to avoid scams

While the bank invests heavily in protecting members, staying safe online is a shared responsibility.  

Members are encouraged to: 

• use strong, unique passwords 

• never share PINs or one-time verification codes 

• be cautious of unexpected emails, text messages or phone calls claiming to be from a bank or other trusted organisation.  

Remember, Health Professionals Bank will never ask you to help catch a scammer of to move your funds to a ‘secure’ account elsewhere for safe keeping. We will never ask you to disclose your password or security codes. It’s also worth checking your accounts regularly, reporting lost or stolen cards immediately, and notifying the bank if you notice suspicious transactions. If you’re travelling overseas, letting the bank know in advance can also help avoid unnecessary interruptions to your banking. 

Cybercriminals are constantly adapting their tactics, but by combining good online habits with the security features offered by Health Professionals Bank, you can significantly reduce your risk of fraud and scams. 

Membership eligibility applies to join the Bank. This information is general in nature and does not take into account your objectives, financial situation or needs.