Ask Katrina
Ask Katrina: Preparing for a complaint‑related meeting
I am an enrolled nurse working in an aged care facility. I have received a letter from my manager requesting I attend a meeting with her and a person from Human Resources. The meeting is apparently to answer questions about a complaint from a resident’s relative that was made some months ago. I have no idea what it is about, can they do this?
Anyone accused of wrongdoing is entitled to procedural fairness. This means you should be provided with any allegations in writing, which include sufficient details to allow you to properly prepare and provide an informed response. This should include access to any documentation maintained by you pertaining to the care of that resident over the time of the alleged incident. The employer should also ensure you are aware of your rights to have a support person at the meeting. Please contact NSWNMA for further advice if you receive a direction to attend any meeting that may have a potential disciplinary outcome.
