Life
The health and safety of our members is our primary focus
Health Professionals Bank have a message for nurses and midwives.
With COVID-19 we are facing unprecedented and challenging events. As a Mutual Bank, a community and as Australians, it is important that we come together to support each other.
I would like to assure you that the entire team at the Bank is taking all necessary measures to support and protect you. We have instituted a number of actions to keep our members, our customers, our employees, and our wider community as safe as practicable.
We are monitoring the situation on a daily basis, are following the advice of the Australian Government authorities, and implementing their travel directives and their risk mitigation strategies as appropriate.
As always, the health and safety of our members and staff is our primary focus, and we are committed to continuing to deliver banking services during these uncertain times.
Helping you access the Bank
All our usual banking services are available, be that:
- Mobile Banking App
- Internet Banking and
- Telephone Banking.
If your visit to a branch is not strictly necessary, you can stay safe and continue to bank with us via one of these channels.
Please refer to our website, or call our friendly staff if you need assistance to access these channels or are not sure what to do.
Our branches and offices are being cleaned more than usual
The steps we are taking include:
- Regular cleaning and disinfection of all of the high touch, high–traffic surfaces in branches throughout the day.
- Free standing hand sanitisers in each branch for use by members and employees. Please make use of this when transacting in person in a branch.
Looking after our members and our staff
- Our staff will wear gloves to handle cash.
- For now, our Mobile Lenders will stop visiting members at home and at their workplace and instead will continue to provide consultations and service by phone and email.
- We have ensured that our employees have the information they need to stay healthy, and the ability to stay at home if they are unwell in any way.
- We have implemented a work from home policy for our employees on a rotational basis, to facilitate social distancing.
- We have encouraged employees to restrict domestic business travel and face to face meetings, and instead use online or phone conferencing facilities where practicable.
Looking after you if you experience financial difficulty
As always, our team stands ready to help members experiencing financial difficulty, so please call us on 1800 862 265 if you are in need of assistance.
Thank you for your support
I would like to thank you for your continued support and showing understanding to our team members as they work hard to support you with everyone’s safety and wellbeing in mind.
We will provide further updates to members if there are any significant changes in circumstances. Please refer to our website for the latest information.
If you have any questions, please contact us by email (via the Contact page on the website) or phone 1800 862 265.
This article was proudly sponsored by Health Professionals Bank.